Refund policy

Return & Refund Policy

At DriveSteps, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Returns

  • You may return most new, unused items within 30 days of delivery for a full refund or exchange.

  • Items must be in their original condition and packaging.

  • To start a return, please email us at getdrivesteps@gmail.com with your order number and a brief explanation of the reason for return. We will provide you with return instructions.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Once we inspect your item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–7 business days.

  • Please note that shipping fees (if applicable) are non-refundable.

  • Designed to fit most vehicles. Please verify your door sill dimensions before purchasing, as returns are only accepted for defective items, not sizing discrepancies.

Exchanges

  • If you received a defective or incorrect product, we will replace it at no extra cost. Please contact us at getdrivesteps@gmail.com within 7 days of delivery with photos/videos of the issue.

Contact Us

If you have any questions about our return and refund policy, please email getdrivesteps@gmail.com. We will be happy to assist you.